Privacy Policy - Storage Soho

At Storage Soho, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy details how we collect, utilize, disclose, and protect your data when you access or use our storage services.

Information We Collect

We collect various types of information to provide and enhance our services for you:

Personal Identification Information: This includes your name, email address, phone number, and physical address, which are necessary for account creation and management.
Usage Data: Information about how you interact with our services, such as session duration, pages visited, and other diagnostic data.
Payment Information: Credit card details, billing information, and transaction history are collected to process payments for our storage solutions.
Device Information: Details about the devices you use to access our services, including IP address, browser type, and operating system.
Location Data: Geographical information that helps us provide location-based services and improve our offerings.

How We Use Your Information

Your information is utilized in the following ways to ensure a seamless and secure experience:

Providing Services: Managing your storage account, facilitating reservations, and ensuring the smooth operation of our facilities.
Improving Services: Analyzing data to identify areas for improvement and developing new features to better serve you.
Communication: Sending updates, promotional materials, newsletters, and responding to your inquiries and support requests.
Security: Using your information to detect and prevent fraud, unauthorized access, or other malicious activities.
Compliance: Ensuring adherence to legal obligations and regulatory requirements.

Data Sharing and Disclosure

We may share your information under specific circumstances to maintain transparency and security:

Service Providers: Third-party vendors that perform services on our behalf, such as payment processing, data analysis, and customer support.
Legal Requirements: When required by law, regulation, or legal process, such as a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Protection of Rights: To enforce our policies, protect our rights, property, or safety, and the rights, property, or safety of our users or others.

Data Security

We implement robust security measures to protect your personal information:

Encryption: Utilizing industry-standard encryption protocols to secure data transmission and storage.
Access Controls: Limiting access to your information to authorized personnel only.
Regular Audits: Conducting periodic assessments to identify and address potential vulnerabilities in our systems.
Secure Facilities: Maintaining secure physical locations for data storage and operational infrastructure.

Despite our efforts, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security, but we strive to protect your information to the best of our abilities.

Your Rights

You are entitled to certain rights regarding your personal information. These rights include:

Accessing Your Information

You have the right to request access to the personal data we hold about you. This allows you to verify the lawfulness of our processing and ensure the data's accuracy.

Correcting or Deleting Information

You can request the correction of any inaccurate personal information or request its deletion. Please note that certain information may need to be retained for legal or operational purposes even after deletion requests.

Opting Out of Communications

You can choose to opt-out of receiving marketing communications from us at any time. This does not affect transactional or service-related communications essential for providing our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Necessary for the operation of our website and services.
Performance Cookies: Collect information about how visitors use our services to improve functionality.
Functional Cookies: Remember your preferences and choices to provide a personalized experience.
Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your residence. We ensure that such transfers are conducted in compliance with applicable data protection laws and implement appropriate safeguards to protect your data.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Data retention policies are reviewed regularly to ensure compliance and relevance.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will be effective immediately upon publication. We encourage you to review this policy regularly to stay informed about how we protect your information.